Reference

Your Agreement With 1ace58

These terms set out the rules that apply when you open an account and use our platform — from how deposits clear via UPI, Paytm or PhonePe, to…

Applies to all account holders in IndiaCovers deposits, withdrawals and account useGoverns how disputes are handledDefines your rights and oursSubject to applicable local law
1ace58 Your Agreement With 1ace58
CONTACT CHANNELS

Reach Us About Any Terms Query

If any clause in these terms is unclear or you need to raise a dispute, our support team is here to help you through the right…

Live Chat Connect with our support team directly from your account dashboard.
Email Support Send a detailed terms-related query to our support address and receive a written response…
Help Centre Our on-site help centre holds plain-language summaries of every major clause, including how to…
ACCOUNT SECURITY

How We Protect Your Account and Data

Every account holder deserves to know how their data is stored, who can access it, and how long we keep it. Here is how we handle each of those areas on 1ace58.

Data Retention

We keep your account records, transaction logs and identity documents for the period required by applicable law. Once that period expires, data is securely deleted or anonymised. You can request confirmation of what we hold at any time by contacting support.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings. Disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We never store your UPI handle, Paytm wallet credentials or PhonePe PIN on our servers — payment authentication happens through the respective payment provider's own secure gateway.

Data Access Requests

You have the right to request a copy of the personal data we hold about you. Submit the request via live chat or email with your account ID and we will provide a structured export within the timeframe required under applicable Indian data protection law.

Account Closure

If you wish to close your account, contact support and we will process the request within 48 hours, subject to any pending withdrawal being cleared first. Once closed, your login credentials are deactivated and no further transactions are possible.

Dispute Resolution

Raise any dispute through live chat or email within 30 days of the event in question. We will review transaction logs and account history to respond with a decision. If you disagree with the outcome, you may escalate using the formal process described in your account terms.

Common Questions About These Terms

These are the questions we hear most often from account holders who have read through the terms and want a plain-language answer before proceeding.

The current version of our terms is always available at 1ace58.net/terms-conditions/. We date-stamp each revision at the top of the document so you can tell when it was last updated. You can also request a PDF copy via email support.

We send a notification to your registered email address whenever we make a material change to the terms. We also display an in-platform banner when you log in after an update. Continuing to use your account after the notice period counts as acceptance of the revised terms.

Yes. All transactions processed through your account — including deposits via UPI, Paytm or PhonePe and all withdrawals — are subject to these terms. The payment provider's own terms also apply to the transaction leg handled on their platform.

Contact support through live chat or email with your account ID and a clear data access request. We will verify your identity and provide a structured export within the legally required timeframe under applicable Indian data protection rules.

After account closure, we retain your records for the minimum period required by law, then delete or anonymise them. You will receive written confirmation once deletion is complete if you request it at the time of closing.

Contact us via live chat or email within 30 days of the event you want to dispute, quoting your account ID and a brief description. We review transaction logs and respond with a written decision. Full escalation steps are set out in the dispute resolution clause of the terms.

Access depends on local law and is available only where local law permits. If you travel outside India, it is your responsibility to check whether accessing 1ace58 complies with the laws of the country you are in at that time.